Terms and Conditions

Introduction and License

Spin Galaxy is operated under the license of the Kahnawake Gaming Commission (KGC). The platform offers a range of online gaming services, including real-money gambling on various games, predominantly online pokies. By accessing and using the services provided by Spin Galaxy, you agree to comply with these Terms and Conditions, which govern your use of the platform.

Eligibility

To participate in the services offered by Spin Galaxy, users must be at least 18 years of age. This age restriction is in accordance with New Zealand law and is strictly enforced. Users from jurisdictions where online gambling is prohibited are not allowed to create an account or access the services. It is the responsibility of the user to ensure compliance with local laws regarding online gaming.

Account Rules

Users are permitted to maintain only one account. Multiple accounts by the same individual may result in account suspension or closure.
All users must complete identity verification (KYC) prior to engaging in real-money gaming. This process is essential for ensuring compliance with regulatory obligations.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
Any unauthorized use of an account must be reported to the support team immediately. Failure to do so may result in the user being held liable for any losses incurred.

Deposits and Withdrawals

Users must adhere to the payment rules outlined on the platform when making deposits or withdrawals.
All transactions are processed in compliance with Anti-Money Laundering (AML) regulations. Users may be required to provide additional documentation to verify their identity and the source of funds.
Withdrawals are subject to verification processes and may take up to five business days to complete, depending on the payment method used.
Spin Galaxy reserves the right to refuse or delay any transaction if there are concerns regarding compliance with applicable laws or regulations.

Prohibited Activities

Users are strictly prohibited from engaging in the following activities:

Cheating or collusion in any form.
Using fraudulent methods to exploit bonuses or promotions.
Employing bots or automated systems to manipulate gameplay.
Attempting to exploit system errors or vulnerabilities for personal gain.
Any unauthorized manipulation of gameplay, which may lead to account suspension or closure.

Limitation of Liability and Termination

Spin Galaxy retains the right to suspend, restrict, or permanently terminate user accounts in cases of violation of these Terms and Conditions, failure to comply with regulatory requirements, or any suspicious activity detected on the account. Users acknowledge that Spin Galaxy will not be liable for any losses resulting from such actions.

Bonus Terms and General Promotional Conditions

Bonuses and promotions offered by Spin Galaxy are subject to specific terms and conditions, which will be displayed at the time of the promotion. Users are encouraged to read these terms carefully.
Bonuses may have wagering requirements and expiration dates, which must be fulfilled before any winnings can be withdrawn.
Spin Galaxy reserves the right to modify or cancel any promotion at its discretion, especially in cases of suspected abuse or violation of the terms.

Fair Play and Game Integrity Rules

Spin Galaxy is committed to ensuring fair play and the integrity of its games. All online pokies and other gaming offerings are regularly tested for fairness and randomness by independent third-party auditors. Users are expected to engage in gaming activities responsibly and in good faith.

Fraud Prevention and Security Monitoring

To protect the integrity of its services, Spin Galaxy employs advanced fraud prevention measures and security monitoring systems. These systems are designed to identify and prevent fraudulent activity and ensure that all gaming is conducted fairly. Users may be required to verify their identity and gaming history as part of these measures.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact the support team to seek resolution. If the issue is not resolved satisfactorily, users may escalate their complaint to the relevant regulatory authority. Spin Galaxy is committed to addressing all complaints in a fair and timely manner.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Responsible Gambling Measures and User Protection Tools

Spin Galaxy is dedicated to promoting responsible gambling. Users are encouraged to set personal limits on deposits and wagers to ensure that their gaming remains a form of entertainment. The platform provides various tools and resources to assist users in managing their gambling activity, including self-exclusion options and links to responsible gambling organizations. Users should seek help if they feel that their gambling is becoming problematic.

By using the services provided by Spin Galaxy, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.